Privacy Policy and Terms

Synappses is a product of Newral, with its office at Tower-B, i-thum Building, Sector 62, Noida, Uttar Pradesh 201301, India ("Synappses", "we", "us"). This policy explains how we collect, use, share and protect personal data when you use the Synappses website (synappses.in), the Synappses creator dashboard, and the branded websites and mobile apps we run for creators and institutes (together, the "Services").

We process personal data in line with the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), the Information Technology Act, 2000 and the rules made under them. By using the Services, you agree to the processing described here. Where we rely on your consent, you can withdraw it at any time (see section 11).

Creators and visitors: if you sign up as a creator, coach or institute, or visit our website, we decide how your data is used and act as the Data Fiduciary under the DPDP Act.

Learners on a creator's app or website: if you join a course, class, community or session on a creator's branded app or website, that creator or institute is the Data Fiduciary for your data, and we process it on their behalf as their Data Processor. Their own privacy policy also applies. Please send requests about your learner data to the creator first; we will help them respond, and you can also write to us at any time.

Account details: your name, email address, mobile number and password, and for creators, your organisation name and workspace address (subdomain).

Sign-in with Google: if you choose to sign in with Google, we receive your name, email address and profile picture from Google. We do not receive your Google password.

Branding and content: logos, colours and the content creators upload, such as videos, documents, tests and course material.

Learner profile and activity: details a creator asks you for, such as gender, date of birth, address or parent or guardian details, and your course progress, test attempts, scores and attendance.

Payments: payments are processed by third-party payment gateways such as Cashfree. We receive transaction details such as the amount, status and reference number. We do not store your full card number, CVV, UPI PIN or net-banking password.

Device and usage data: IP address, device and browser type, device identifiers, network state, and how you use the Services, such as pages viewed, clicks and session recordings on our website (see section 6).

Communications: messages you send us, support requests, demo requests, and your email address if you sign up for our newsletter.

To create and run your account, and to give learners access to the courses, classes, tests and communities they joined.

To process payments and payouts, and to issue invoices, including GST invoices.

To build and publish creators' branded websites and apps.

To send service messages such as sign-in codes, receipts, class reminders and important changes to the Services.

To provide support, answer questions and run demos.

To keep the Services secure, prevent fraud, piracy and misuse, and enforce our terms.

To understand how the Services are used and improve them.

To send you product news and offers, only where you have agreed to receive them. You can unsubscribe at any time using the link in the email.

To comply with the law, court orders and requests from government authorities.

We process personal data on the basis of your consent, or for the legitimate uses permitted under Section 7 of the DPDP Act, such as data you give us voluntarily for a specific purpose and processing needed to comply with the law.

Internet and network state: needed to load course content, sync your progress and stream videos.

Storage or camera: optional, and requested only if you choose to upload a profile picture or submit assignment files.

You can turn permissions off at any time in your device settings. Some features may not work without them.

We use cookies and similar technologies to keep you signed in, remember your settings and keep the Services secure. These are essential and cannot be switched off.

On our website we use Microsoft Clarity to understand how visitors use our pages, through heatmaps and session recordings. Clarity may collect data such as clicks, scrolling and device details. Microsoft's privacy statement explains how it handles this data.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the Services from working.

We do not sell your personal data.

Service providers who help us run the Services, under contracts that require them to protect your data and use it only on our instructions: cloud hosting and storage, video delivery, payment gateways, email and SMS delivery, image hosting (such as Cloudinary), analytics (such as Microsoft Clarity) and sign-in (Google).

Creators and institutes: if you are a learner, the creator or institute whose course you joined can see your profile, activity and payment details for their course.

Authorities: where the law requires it, or to protect the rights, safety and property of our users, the public or Synappses.

Business transfers: if Synappses or Newral is involved in a merger, acquisition or sale of assets, personal data may be transferred under the same protections.

Under the DPDP Act, anyone under 18 is a child. Creators and institutes that enrol learners under 18 must obtain verifiable consent from a parent or lawful guardian before the child uses their app or website, and are responsible for doing so.

We do not knowingly track or behaviourally monitor children, or target advertising at them. If you believe a child's data has been collected without the required consent, write to us and we will act on it promptly.

Personal data may be stored and processed on servers in India or in other countries through our service providers. Any transfer outside India is made only as permitted under the DPDP Act, and never to a country the Government of India has restricted.

We keep personal data only for as long as your account is active or as needed for the purpose it was collected for. After that, or when you withdraw consent, we delete it unless the law requires us to keep it longer, for example invoices and tax records.

Learners: you can delete your account in the app by going to Profile > Delete Account. Once you confirm, your account and its data are permanently deleted within 30 days.

Creators: email hello@synappses.in from your registered email address to close your workspace and delete your account data.

Under the DPDP Act you have the right to: get a summary of the personal data we process about you and who we have shared it with; correct, complete or update inaccurate data; have your data erased when it is no longer needed; withdraw your consent at any time, as easily as you gave it; have your grievances addressed; and nominate a person to exercise these rights if you die or become unable to.

To use any of these rights, email hello@synappses.in from your registered email address. We may need to verify your identity first. We aim to respond within 30 days. Withdrawing consent does not affect processing done before you withdrew it.

We use reasonable security practices, including encryption of data in transit, access controls that limit who can reach personal data, and payment processing through certified gateways. No system is completely secure, so please keep your password private and tell us straight away if you suspect your account has been misused.

If a personal data breach occurs, we will inform the Data Protection Board of India and affected users as the law requires.

Name: Yashraj Anshukla, Grievance Officer

Email: hello@synappses.in · Phone: +91 88265 74478 (Monday to Saturday, 9 AM to 9 PM (IST))

Address: Synappses, Tower-B, i-thum Building, Sector 62, Noida, Uttar Pradesh 201301, India

We will acknowledge your complaint and work to resolve it within the time set by law. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

We may update this policy as the Services or the law change. We will update the date at the top, and for significant changes we will notify you by email or in the Services before they take effect.

By downloading, installing, or using the App, you agree to comply with and be bound by these Terms and Conditions.

You must provide accurate and complete information when creating an account.

You are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized use of your account.

All courses, videos, PDFs, and materials provided within the App are the intellectual property of the content creators or our institution.

You may not record, distribute, or reproduce the content without explicit permission.

Payments for premium courses are processed securely through third-party gateways such as Cashfree.

Refund policies are subject to the specific terms provided at the time of purchase for each course.

You agree not to use the App for any illegal or unauthorized purpose.

You agree not to interfere with or disrupt the security, integrity, or performance of the App.

You agree not to attempt unauthorized access to the App's backend systems.

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users.

We reserve the right to update these Terms and Conditions at any time. Continued use of the App following any changes constitutes your acceptance of the new Terms.

By proceeding, you consent to our use of your identity, brand name, logo, and related brand assets for marketing, promotional, and showcase purposes. We will use these materials responsibly and in a manner that does not misrepresent your brand.