Synappses LMS

Privacy Policy and Terms

Last Updated: July 2026

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Privacy Policy

1. Introduction

Welcome to our Learning Management System ("App"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

Personal Information: When you create an account, we collect your name, email address, phone number, and password.

Profile Information: Information you provide such as gender, date of birth, address, and parent or guardian details.

Usage Data: Information about how you interact with our courses, lessons, and tests.

Device Information: We may collect device identifiers and network state to optimize the app experience.

Payment Information: We use third-party payment gateways such as Cashfree. We do not store your raw credit card or UPI details on our servers.

3. How We Use Your Information

To provide and manage your account and access to courses.

To communicate with you regarding your progress, updates, and support.

To process payments securely through our integrated gateways.

To improve our application and educational content.

4. Permissions We Request

Internet and Network State: Required to fetch course content, sync progress, and stream videos.

Storage or Camera: Optional permissions required only if you choose to upload profile pictures or submit assignment files.

5. Account Deletion and Data Retention

You have the right to request deletion of your account and personal data at any time.

How to delete your account: Navigate to Profile > Delete Account within the App. Upon confirmation, your account and associated data will be permanently deleted within 30 days.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team.

Terms and Conditions

1. Acceptance of Terms

By downloading, installing, or using the App, you agree to comply with and be bound by these Terms and Conditions.

2. User Accounts

You must provide accurate and complete information when creating an account.

You are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized use of your account.

3. Educational Content and Intellectual Property

All courses, videos, PDFs, and materials provided within the App are the intellectual property of the content creators or our institution.

You may not record, distribute, or reproduce the content without explicit permission.

4. Payments and Refunds

Payments for premium courses are processed securely through third-party gateways such as Cashfree.

Refund policies are subject to the specific terms provided at the time of purchase for each course.

5. Prohibited Conduct

You agree not to use the App for any illegal or unauthorized purpose.

You agree not to interfere with or disrupt the security, integrity, or performance of the App.

You agree not to attempt unauthorized access to the App's backend systems.

6. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users.

7. Modifications

We reserve the right to update these Terms and Conditions at any time. Continued use of the App following any changes constitutes your acceptance of the new Terms.

8. Marketing Consent

By proceeding, you consent to our use of your identity, brand name, logo, and related brand assets for marketing, promotional, and showcase purposes. We will use these materials responsibly and in a manner that does not misrepresent your brand.